Data Protection & Privacy

Privacy Policy

Effective October 2026. How TTFlat collects, processes, and safeguards personal data across our discovery platform, viewing scheduling services, and support channels in Georgia.

1. General Scope & Data Controller

This Privacy Policy ("Policy") explains how TTFlat ("we", "us", or "our") collects, uses, protects, and discloses personal information obtained through ttflat.com, associated subdomains, mobile views, and our official Telegram support channels (collectively, the "Platform").

We operate in strict adherence to the Law of Georgia on Personal Data Protection (effective and updated for 2024–2026) and recognized international security practices.

2. Personal Data We Collect and Why

We collect personal information exclusively under the following categories and for the following reasons:

  • Contact Information: Full name, phone number, and Telegram username/ID provided when/if requesting a viewing appointment or contacting customer support.
    Why we collect it: To schedule, confirm, and coordinate in-person apartment viewings with property managers, and to respond directly to customer inquiries.
  • Lease & Search Criteria: Preferred neighborhood, target move-in date, budget range, and household requirements (e.g. pet friendliness).
    Why we collect it: To match and recommend suitable long-term rental apartments matching your preferences and organize relevant viewing appointments.
  • Technical Metadata: IP address, browser type, operating system, localized language preference, and necessary technical cookies.
    Why we collect it: To ensure platform security, protect against unauthorized automated web scraping or spam, maintain user sessions, and remember your language preference.
No-Spam Guarantee: TTFlat strictly prohibits using customer phone numbers or Telegram accounts for unsolicited promotional campaigns, cold calls, or third-party advertising.

3. Data Confidentiality & Strict Non-Disclosure

Your privacy is protected by clear technical and procedural safeguards:

  • No Sale of Data: We never sell, lease, or monetize client personal data to third-party ad brokers or lead aggregators;
  • Contact Privacy in Admin: Our management console employs role-based contact masking to safeguard customer phone numbers and identities;
  • Targeted Landlord Sharing: Contact details are shared with a property owner only after a viewing appointment has been mutually confirmed.

4. Data Retention & Information Security

Personal records are retained only as long as necessary to fulfill rental search requests and satisfy statutory audit obligations. All communications and database connections are encrypted in transit using industry-standard SSL/TLS protocols (HTTPS).

5. Your Rights Under Georgian Privacy Law

Under Georgian data privacy regulations, you possess full authority over your personal information:

  • Right of Access: Request confirmation and details of what personal records we retain;
  • Right to Rectification: Request corrections to any outdated or inaccurate contact details;
  • Right to Erasure ("Right to be Forgotten"): Request complete deletion of your phone number and conversation threads from our active records;
  • Right to Withdraw Consent: Withdraw your processing consent at any time without punitive consequences.

6. Cookies & Browser Storage

TTFlat uses strictly necessary session cookies (sessionid, csrftoken, django_language) to preserve your preferences and security state. We do not use third-party behavioral profiling cookies.

7. Contact Our Care Team

To exercise your data protection rights, request information deletion, or submit privacy feedback, please contact our support team through our official Telegram support bot or via the contact details provided in our directory footer.